Head of Collection & Recovery – Credit Cards | LankaBangla Finance PLC.

Job Description

LankaBangla Finance PLC. is Hiring | 2026

Position Title: Head of Collection & Recovery – Credit Cards
Position Level: Senior Manager to First Assistant Vice President (FAVP)
Location: Head Office
Application Deadline: May 7, 2026

About LankaBangla Finance PLC.:
LankaBangla Finance PLC. is one of Bangladesh’s leading customer-centric financial institutions, recognized for strong governance, prudent risk management, and sustainable growth. As part of its ongoing focus on strengthening asset quality and portfolio resilience, the organization is seeking a seasoned professional to lead its Credit Card Collection & Recovery function.

Key Responsibilities:-
Portfolio Monitoring & Control:
✓ Monitor delinquency trends across all buckets (X/0–30 DPD, 31-89 DPD, 90+ DPD), including written-off and BL portfolios
✓ Design and implement early warning systems to identify high-risk accounts and mitigate roll-forward deterioration
✓ Analyze roll rates, vintage performance, and charge-off trends to support data-driven decision-making

Collections Strategy & Execution:
✓ Develop and execute end-to-end collection and recovery strategies covering tele-collections, field collections, and specialized recovery units
✓ Oversee Unit Managers and the full Collection & Recovery team to ensure operational efficiency and ethical conduct
✓ Optimize allocation strategies, segmentation models, and treatment paths to maximize recovery outcomes

Legal Recovery & External Liaison:
✓ Coordinate with internal Legal teams and external law firms/collection agencies for case filing, follow-up, settlement, and recovery
✓ Monitor legal recovery performance and ensure timely resolution of cases

Compliance, Governance & Customer Protection:
✓ Ensure full compliance with Bangladesh Bank regulations, CIB reporting requirements, and fair debt collection practices
✓ Uphold strict standards on data privacy, customer protection, and ethical collections
✓ Support internal and regulatory audits with accurate documentation and reporting

MIS, Analytics & Reporting:
✓ Prepare and present daily, weekly, and monthly MIS on delinquency movement, recovery performance, efficiency ratios, and portfolio health
✓ Provide actionable insights to senior management for strategic decision-making

Leadership & People Management:
✓ Build, lead, and mentor a high-performing collections team aligned with organizational values
✓ Set KPIs, conduct performance reviews, and drive continuous capability development
✓ Foster a culture of accountability, discipline, and results orientation

Job Specifications:-
Educational Qualification:
✓ Bachelor’s degree in Business Administration, Finance, Economics, or a related discipline
✓ Master’s degree will be considered an added advantage

Experience Requirements:
✓ Minimum 10 years of experience in Credit Card Collections & Recovery
✓ At least 3 years in a leadership or managerial role within banks or NBFIs
✓ Strong hands-on exposure to Bangladesh Bank regulations, CIB processes, and legal recovery frameworks

Technical & Professional Skills:
✓ Strong command of MS Excel, MIS tools, and collection management systems
✓ Solid analytical capability with a results-driven mindset
✓ Excellent communication, negotiation, and stakeholder management skills

Why Join LankaBangla Finance PLC.:
✓ Opportunity to lead a critical, high-impact portfolio function
✓ Strong governance culture with emphasis on ethical and compliant operations
✓ Competitive compensation and benefits package
✓ Long-term career growth with one of Bangladesh’s most respected financial institutions